MDGH: Vine Accra

Photo credit: Vine Accra

• Name of Establishment
  Vine Accra


• Location
  Airport 


• Type of Establishment
  Lounge


• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?2


• Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?
  4
• Was the restaurant clean and attractive inside?4


• Were there sufficient parking spaces available outside the restaurant?
  Yes


• Were you greeted upon entering the establishment?
  Yes
• Was there a hostess/host/waiter/waitress to direct you to your table?Yes


• How long after getting seated did it take for a waiter/server to attend to your table?
  0-3 minutes
• Did the waiter/waitress approach your table with the menu in hand?Yes


• Was the waiter knowledgeable about the menu?4


• Was the waiter/waitresses appearance appropriate for the establishment?
  4
• Did your food order arrive in a timely manner?Yes


• How long did it take for your food to arrive?10-15 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
  Yes
• Were you satisfied with the temperature of your food upon arrival?Yes


• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
  Yes
• How would you rate the customer service you received?4


• How would you rate the menu selection?
  3


• How would you rate Plating/Presentation?3


• How would you rate the ambience?
  4
• How would you rate the food?3


• How would you rate the establishment overall?4


• What was the approximate cost of your meal per head (excluding drinks)?30 - 45 GHS


• Were you given a receipt?
  Yes


• Was your receipt hand-written or printed out?
  Printed Receipt


• Was the receipt correct?
  Yes
• Overall Impressions - Additional CommentsAlthough I had an issue because the wrong opening time was advertised on the restaurant’s Instagram page and at the entrance to the restaurant, they took my complaint well, made the change to the Instagram page immediately I pointed it out and the service was very good. The waitress and hostess was very attentive.