MDGH: Polo Club Restaurant

• Name of Establishment
  Polo club


• Location
  Airport


• Type of Establishment
  Dine In Restaurant


• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?
  3


• Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?
  4
• Was the restaurant clean and attractive inside?4


• Were there sufficient parking spaces available outside the restaurant?
  Yes


• Were you greeted upon entering the establishment?
  Yes


• Was there a hostess/host/waiter/waitress to direct you to your table?
  Yes


• How long after entering the establishment were you greeted/acknowledged by staff?
  0-3 minutes


• Did the waiter/waitress approach your table with the menu in hand?
  Yes
• Was the waiter knowledgeable about the menu?
• 1


• Was the waiter/waitresses appearance appropriate for the establishment?
• 4


• Did your food order arrive in a timely manner?
  Yes
• How long did it take for your food to arrive?15-20 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
  Yes


• Were you satisfied with the temperature of your food upon arrival?
  Yes
• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
• No


• How would you rate the customer service you received?4


• How would you rate the menu selection?4


• How would you rate Plating/Presentation?3


• How would you rate the ambience?3


• How would you rate the food?4


• How would you rate the establishment overall?3


• What was the approximate cost of your meal per head (excluding drinks)?
• 105 - 120 GHS


• Were you given a receipt?
  Yes
• Was your receipt hand-written or printed out?
• Printed Receipt


• Was the receipt correct?
  Yes
• Overall Impressions - Additional Comments
• Good experience overall