MDGH: Bourbon House Cafe

Photo Credit: Bourbon House Cafe

• Name of Establishment
  Bourbon House Cafe  


• Location
  Labone 


• Type of Establishment
  Casual Eatery/ Patio Style


• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?
  3
• Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?4


• Was the restaurant clean and attractive inside?4


• Were there sufficient parking spaces available outside the restaurant?No


• Were you greeted upon entering the establishment?Yes


• Was there a hostess/host/waiter/waitress to direct you to your table?Yes


• How long after getting seated did it take for a waiter/server to attend to your table?0-3 minutes


• Did the waiter/waitress approach your table with the menu in hand?Yes


• Was the waiter knowledgeable about the menu?2


• Was the waiter/waitresses appearance appropriate for the establishment?5


• Did your food order arrive in a timely manner?Yes


• How long did it take for your food to arrive?10-15 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
  No


• Were you satisfied with the temperature of your food upon arrival?
  No
• Did your waiter/waitress check in during your meal to see if everything was satisfactory?Yes


• How would you rate the customer service you received?
  4
• How would you rate the menu selection?2


• How would you rate Plating/Presentation?2


• How would you rate the ambience?
  4
• How would you rate the food?2


• How would you rate the establishment overall?3


• What was the approximate cost of your meal per head (excluding drinks)?15 - 30 GHS


• Were you given a receipt?Yes


• Was your receipt hand-written or printed out?
  Printed Receipt
• Was the receipt correct?
  Yes


• Overall Impressions - Additional CommentsNot great, not horrible. The look and feel of the place was nice. They have a nice set up space outside and a very cozy cafe-like set up inside, which was the selling point for me. I think they did a good job of creating a warm ambiance perfect for working, writing or reading. This is this cafe’s strongest selling point. The staff was polite and friendly. Everything else was just okay. For a cafe they have a very limited selection of coffee drinks and teas. The coffee was not great, just basic and the food was a little cold, especially the toast. The food was not anything spectacular. I would return there mainly to use the space to write, but if I would be allowed to bring in my own coffee I would be very happy.