MDGH: Vine Accra

Photo Credit : Vine Accra

• Name of Establishment
  Vine


• Location
  Airport


• Type of Establishment
  Lounge


• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?
  3


• Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?
  4


• Was the restaurant clean and attractive inside?
  4
• Were there sufficient parking spaces available outside the restaurant?Yes


• Were you greeted upon entering the establishment?
  Yes
• Was there a hostess/host/waiter/waitress to direct you to your table?No


• How long after getting seated did it take for a waiter/server to attend to your table?3-5 minutes


• Did the waiter/waitress approach your table with the menu in hand?
  Yes


• Was the waiter knowledgeable about the menu?
  2
• Was the waiter/waitresses appearance appropriate for the establishment?3


• Did your food order arrive in a timely manner?No


• How long did it take for your food to arrive?25-30 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
  No


• Were you satisfied with the temperature of your food upon arrival?
  No


• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
  Yes
• How would you rate the customer service you received?3


• How would you rate the menu selection?
  2


• How would you rate Plating/Presentation?
  2
• How would you rate the ambience?1


• How would you rate the food?
  2
• How would you rate the establishment overall?2


• What was the approximate cost of your meal per head (excluding drinks)?45 - 60 GHS


• Were you given a receipt?
  Yes


• Was your receipt hand-written or printed out?
  Printed Receipt


• Was the receipt correct?
  Yes
• Overall Impressions - Additional CommentsVine left me a little confused. To start with there was a lot of wrong information about their start time. The time advertised on google was different from that on instagram and different from what is posted on the door at the location. Secondly, the mood was confusing, the set up and decor is nice enough but on a Sunday morning for brunch they were playing loud trap club music. For brunch. At 11 am, which threw off the entire brunch ambiance. When we brought their attention to it we were informed that was the set playlist and it could not be changed. It went downhill after that. The food was not great and the waiter was confused about menu items. Vine was not a dining experience that I am eager to repeat