MDGH: Bistro 22

Pinterest

• Name of Establishment
  Bistro 22


• Location
  Labone


• Type of Establishment
  Dine In Restaurant


• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?
  4


• Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?
  4


• Was the restaurant clean and attractive inside?
  3


• Were there sufficient parking spaces available outside the restaurant?
  Yes


• Were you greeted upon entering the establishment?
  No


• Was there a hostess/host/waiter/waitress to direct you to your table?
  No


• How long after entering the establishment were you greeted/acknowledged by staff?
  3-5 minutes


• Did the waiter/waitress approach your table with the menu in hand?
  No


• Was the waiter knowledgeable about the menu?
  1


• Was the waiter/waitresses appearance appropriate for the establishment?
  3


• Did your food order arrive in a timely manner?
  Yes


• How long did it take for your food to arrive?
  15-20 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
  No


• Were you satisfied with the temperature of your food upon arrival?
  Yes


• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
  No


• How would you rate the customer service you received?
  1


• How would you rate the menu selection?
  4


• How would you rate Plating/Presentation?
  4


• How would you rate the ambience?
  3


• How would you rate the food?
  4


• How would you rate the establishment overall?
  4


• What was the approximate cost of your meal per head (excluding drinks)?
  90 - 105 GHS


• Were you given a receipt?
  Yes


• Was your receipt hand-written or printed out?
  Printed Receipt


• Was the receipt correct?
  Yes


• Overall Impressions - Additional Comments
  I've been to bistro 22 several times and enjoyed my experience there. However, the service this time left much to be desired. When we entered the restaurant some of the tables hadnt been wiped down and some hadn't been set. The staff didn't acknowledged us for a while. Then took their time to get us the menu and even longer with the bread basket. The service was just generally horrible. We ordered 3 mains and 2 of them showed up almost 10 mins before the last. It wasn't even a busy night. So not sure what the issue was. The staff was just standing around by the bar chatting. Also when the server spilled the drink she was serving..she didn't even bother to clean up the slippage on the glass or table. Hopefully this was just an off day.