MDGH: Fionas Plates

Photo Credit: Fionas Plates IG

• Name of Establishment
  Fiona’s plates


• Location
  Haatso


• Type of Establishment
  Fast Food/Take out


• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?
  3


• Was the restaurant clean and attractive inside?
  4


• Were there sufficient parking spaces available outside the restaurant?
  Yes


• Were you greeted upon entering the establishment?
  No


• How long after getting seated did it take for a waiter/server to attend to your table?
  Not at all (meaning you went out of your way to get their attention)


• Did the waiter/waitress approach your table with the menu in hand?
  Not applicable


• Was the waiter knowledgeable about the menu?
  2


• Was the waiter/waitresses appearance appropriate for the establishment?
  3


• How long did it take for your food to arrive?
  5-10 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
  Yes


• Were you satisfied with the temperature of your food upon arrival?
  No


• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
  No


• How would you rate the customer service you received?
  2


• How would you rate the menu selection?
  2


• How would you rate the food and plating?
  2


• How would you rate the establishment overall?
  2


• What was the approximate cost of your meal per head (excluding drinks)? Please include currency.
  50 cedis 


• Was the receipt correct?
  Yes


• Overall Impressions - Additional Comments ( We encourage you to add any additional comments, no matter how small or big. Businesses are paying attention to your feedback and this will help elevate the quality of your dining experience around Accra) 
  Had to call for attention and noticed the same thing happened to another person. Ordered rice and wings. Rice was warm but wings were cold and the sauce around it congealed. Waitress seemed overwhelmed although it was just us two at the restaurant.