MDGH: Little Havana

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• Name of Establishment
  Little Havana
• Location
  Nyaniba / Osu


• Type of Establishment
  Dine In Restaurant
• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?5


• Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?5


• Was the restaurant clean and attractive inside?
  5
• Were there sufficient parking spaces available outside the restaurant?No


• Were you greeted upon entering the establishment?
  Yes


• Was there a hostess/host/waiter/waitress to direct you to your table?
  Yes 


• How long after entering the establishment were you greeted/acknowledged by staff?
  0-3 minutes
• Did the waiter/waitress approach your table with the menu in hand?No


• Was the waiter knowledgeable about the menu?5


• Was the waiter/waitresses appearance appropriate for the establishment?
  4


• Did your food order arrive in a timely manner?
  Yes
• How long did it take for your food to arrive?10-15 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?No


• Were you satisfied with the temperature of your food upon arrival?No


• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
  Yes
• How would you rate the customer service you received?4


• How would you rate the menu selection?
  5


• How would you rate Plating/Presentation?
  4
• How would you rate the ambience?5


• How would you rate the food?
  3


• How would you rate the establishment overall?
  4
• What was the approximate cost of your meal per head (excluding drinks)?30 - 45 GHS


• Overall Impressions - Additional CommentsLove Little Havana. The set up and decor is great. The music makes you feel like you're in Cuba. Food could have been a little hotter. I think the plating for the Platos could have been better. We loved the empanadas. It's great that there is a smoking and non smoking area on the patio as well. I would go back again.