MDGH: Cafe Kwae

Name of Establishment

• Cafe Kwae

Location

• Airport City

Type of Establishment

• Casual Eatery/ Patio Style

Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?

• 2

Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?

• 4

Was the restaurant clean and attractive inside?

• 5

Were there sufficient parking spaces available outside the restaurant?

• No

Were you greeted upon entering the establishment?

• Yes

Was there a hostess/host/waiter/waitress to direct you to your table?

• Yes 

How long after entering the establishment were you greeted/acknowledged by staff?

• 0-3 minutes

Did the waiter/waitress approach your table with the menu in hand?

• Yes

Was the waiter knowledgeable about the menu?

• 4

Was the waiter/waitresses appearance appropriate for the establishment?

• 5

Did your food order arrive in a timely manner?

• Yes

How long did it take for your food to arrive?

• 25-30 minutes

If you dined with other people, did your food all arrive at the same time?

• Yes

Were you satisfied with the temperature of your food upon arrival?

• Yes

Did your waiter/waitress check in during your meal to see if everything was satisfactory?

• No

How would you rate the customer service you received?

• 4

How would you rate the menu selection?

• 5

How would you rate Plating/Presentation?

• 4

How would you rate the ambience?

• 5

How would you rate the food?

• 5

How would you rate the establishment overall?

• 5

What was the approximate cost of your meal per head (excluding drinks)?

• 30 - 45 GHS

Overall Impressions - Additional Comments

Not answered