MDGH: Sun City (Restaurant)

• Name of Establishment
  Sun city hotel apartment 


• Location
  Osu


• Type of Establishment
  Buffet (Hotel/Restaurant)


• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?5


• Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?5


• Was the restaurant clean and attractive inside?5


• Were there sufficient parking spaces available outside the restaurant?Yes


• Were you greeted upon entering the establishment?
  Yes


• Was there a hostess/host/waiter/waitress to direct you to your table?
  Yes 


• How long after entering the establishment were you greeted/acknowledged by staff?
  0-3 minutes


• Did the waiter/waitress approach your table with the menu in hand?
  Yes


• Was the waiter knowledgeable about the menu?
  1


• Was the waiter/waitresses appearance appropriate for the establishment?
  5


• Did your food order arrive in a timely manner?
  Yes
• How long did it take for your food to arrive?15-20 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
  No


• Were you satisfied with the temperature of your food upon arrival?
  Yes


• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
  Yes
• How would you rate the customer service you received?4


• How would you rate the menu selection?
  3


• How would you rate Plating/Presentation?
  3


• How would you rate the ambience?
  4


• How would you rate the food?
  4
• How would you rate the establishment overall?
  5


• What was the approximate cost of your meal per head (excluding drinks)?
  45 - 60 GHS
• Overall Impressions - Additional Comments
• 
  
• Good food, waitress was pleasant