MDGH: Sai Wine & Champagne Bar

• Name of Establishment
  Sai Wine Bar


• Location
  Labone


• Type of Establishment
  Casual Eatery/ Patio Style


• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?
  3


• Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?
  3


• Was the restaurant clean and attractive inside?
  3


• Were there sufficient parking spaces available outside the restaurant?
  Yes


• Were you greeted upon entering the establishment?
  Yes


• Was there a hostess/host/waiter/waitress to direct you to your table?
  Not applicable


• How long after entering the establishment were you greeted/acknowledged by staff?
  0-3 minutes


• Did the waiter/waitress approach your table with the menu in hand?
  No


• Was the waiter knowledgeable about the menu?
  1


• Was the waiter/waitresses appearance appropriate for the establishment?
  3


• Did your food order arrive in a timely manner?
  Yes


• How long did it take for your food to arrive?
  10-15 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
  Yes


• Were you satisfied with the temperature of your food upon arrival?
  Yes


• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
  No


• How would you rate the customer service you received?
  1


• How would you rate the menu selection?
  3


• How would you rate Plating/Presentation?
  3


• How would you rate the ambience?
  1


• How would you rate the food?
  3


• How would you rate the establishment overall?
  2


• What was the approximate cost of your meal per head (excluding drinks)?
  45 - 60 GHS


• Overall Impressions - Additional Comments
  I've been to Sai a few times and have had a few positive experiences. However, I have noticed that when there is no manager or owner present, the staff is absolutely clueless about addressing any issues or customer complaints. When I entered Sai, I noticed a foul smell which was very off putting, considering I was thinking of having a lunch meeting there. It was very stuffy and basically smelled like a wet carpet trying to be masked by air freshener. So it was just overall really stuffy. The staff put on the A/C and I hoped it would clear up so I ordered a drink. However, after 10 mins it still seemed overwhelmingly stuffy so I brought it to the attention of the waiter. I even heard someone come in after me and complain to the staff about the smell. Their solution was to spray more air freshener. At this point, I pointed out that it would probably be best to open a window or something to air out the space. I was told it would let flies in. So for 10mins the staff was just walking around aimlessly...I guess in hopes the situation would fix itself??? Who knows. At this point, I got my drink and asked for my receipt. Moved my lunch meeting to Mokas because I didnt think I could sit through lunch with that smell. The waiter did ask why I was leaving and I told them, that I think that opening the windows for 10 mins was not worth the risk of losing a paying customer. Sai is a great wine bar but they definitely need to step up their service.