MDGH: The Honeysuckle Pub

• Name of Establishment
  Honeysuckle Pub


• Location
  Osu


• Type of Establishment
  Sports Bar


• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?
  4


• Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?
  4


• Was the restaurant clean and attractive inside?
  3


• Were there sufficient parking spaces available outside the restaurant?
  Yes


• Were you greeted upon entering the establishment?
  Yes


• Was there a hostess/host/waiter/waitress to direct you to your table?
  No


• How long after entering the establishment were you greeted/acknowledged by staff?
  3-5 minutes


• Did the waiter/waitress approach your table with the menu in hand?
  No


• Was the waiter knowledgeable about the menu?
  1


• Was the waiter/waitresses appearance appropriate for the establishment?
  4


• Did your food order arrive in a timely manner?
  No


• How long did it take for your food to arrive?
  25-30 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
  No


• Were you satisfied with the temperature of your food upon arrival?
  Yes


• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
  No


• How would you rate the customer service you received?
  2


• How would you rate the menu selection?
  4


• How would you rate Plating/Presentation?
  3


• How would you rate the ambience?
  3


• How would you rate the food?
  3


• How would you rate the establishment overall?
  3


• What was the approximate cost of your meal per head (excluding drinks)?
  45 - 60 GHS


• Were you given a receipt?
  Yes


• Was your receipt hand-written or printed out?
  Printed Receipt


• Was the receipt correct?
  No


• Overall Impressions - Additional Comments
  Honeysuckle is generally a good place to go for drinks and wings. You can't go wrong with the wings. However the service leaves much to be desired. Our waitress was very overwhelmed as we were a group of about 10. She also was always looking off to space rather than checking in on us or staying alert to see if customers needed assistance. In addition one person ordered fish and chips and it was served with raw better. We alerted the waitress who said we could change the order and not be billed for the soggy fish.. she initially said it wasnt her fault..it was the kitchens fault..but later offered to put in another order for us. Once the bill came..we were charged for the soggy fish despite her saying they would keep it off the bill. We saw another table return their fish so maybe it was a general problem. After much back and forth we got a 10% discount. Not the best experience there.