MDGH: Patagonia Seafood Grill & Steakhouse

Photo credit @patagoniaghana

• Name of Establishment
  Patagonia 


• Location
  Villagio 


• Type of Establishment
  Dine In Restaurant


• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?
  2


• Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?
  2


• Was the restaurant clean and attractive inside?
  3


• Were there sufficient parking spaces available outside the restaurant?
  No


• Were you greeted upon entering the establishment?
  Yes


• Was there a hostess/host/waiter/waitress to direct you to your table?
  Yes


• How long after getting seated did it take for a waiter/server to attend to your table?
  Not at all (meaning you went out of your way to get their attention)


• Did the waiter/waitress approach your table with the menu in hand?
  No


• Was the waiter knowledgeable about the menu?
  1


• Was the waiter/waitresses appearance appropriate for the establishment?
  3


• Did your food order arrive in a timely manner?
  No


• How long did it take for your food to arrive?
  45+ minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
  No


• Were you satisfied with the temperature of your food upon arrival?
  No


• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
  No


• How would you rate the customer service you received?
  1


• How would you rate the menu selection?
  3


• How would you rate Plating/Presentation?
  5


• How would you rate the ambience?
  2


• How would you rate the food?
  1


• How would you rate the establishment overall?
  1


• What was the approximate cost of your meal per head (excluding drinks)?
  120 + GHS


• Were you given a receipt?
  No


• Was your receipt hand-written or printed out?
  Printed Receipt


• Was the receipt correct?
  No


• Overall Impressions - Additional Comments
  They had a valentine's special which was appalling. They clearly can't handle crowds. Went for long periods with absolutely no waiters/ waitresses in the room. They seemed to all be zipping by fast without actually doing anything. Terrible experience