MDGH: Second Cup

• Name of Establishment
  Second Cup


• Location
  Accra Mall


• Type of Establishment
  Casual Eatery/ Patio Style


• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?
  2


• Was the restaurant clean and attractive inside?
  3


• Were there sufficient parking spaces available outside the restaurant?
  Not applicable


• Were you greeted upon entering the establishment?
  No


• How long after getting seated did it take for a waiter/server to attend to your table?
  Not at all (meaning you went out of your way to get their attention)


• Did the waiter/waitress approach your table with the menu in hand?
  Not applicable


• Was the waiter knowledgeable about the menu?
  1


• Was the waiter/waitresses appearance appropriate for the establishment?
  3


• How long did it take for your food to arrive?
  5-10 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
  Not Applicable


• Were you satisfied with the temperature of your food upon arrival?
  Yes


• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
  No


• How would you rate the customer service you received?
  2


• How would you rate the menu selection?
  3


• How would you rate the food and plating?
  3


• How would you rate the establishment overall?
  2


• Was the receipt correct?
  Yes


• Overall Impressions 
  I went to Second Cup to catch up on work. For a coffee shop, the music was rather loud and not conducive for a place where most people were on laptops. It's free WiFi for the first 20 minutes and then you get kicked off. I wasn't told this when I got to the establishment, and was kicked off a web conference call. I needed a voucher to get back online, but they had run out and none of the staff knew how to solve the problem. Disappointing - the Osu location is a much better experience.