MDGH: Vine Accra

Photo Credit: Vine Accra Instagram

• Name of Establishment
  Vine


• Location
  Best Western, Airport


• Type of Establishment
  Lounge


• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?
  2
• Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?3


• Was the restaurant clean and attractive inside?5


• Were there sufficient parking spaces available outside the restaurant?Yes


• Were you greeted upon entering the establishment?
  Yes


• Was there a hostess/host/waiter/waitress to direct you to your table?
  Yes
• How long after getting seated did it take for a waiter/server to attend to your table?
• 3-5 minutes


• Did the waiter/waitress approach your table with the menu in hand?
• Yes


• Was the waiter knowledgeable about the menu?
• 1


• Was the waiter/waitresses appearance appropriate for the establishment?
  3


• Did your food order arrive in a timely manner?
  No
• How long did it take for your food to arrive?
• 20 - 25 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
• Yes


• Were you satisfied with the temperature of your food upon arrival?
• Yes


• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
  No
• How would you rate the customer service you received?
• 3


• How would you rate the menu selection?
  1


• How would you rate Plating/Presentation?
  1
• How would you rate the ambience?
• 2


• How would you rate the food?
  1
• How would you rate the establishment overall?
• 2


• What was the approximate cost of your meal per head (excluding drinks)?
• 45 - 60 GHS


• Were you given a receipt?Yes


• Was your receipt hand-written or printed out?
• Printed Receipt


• Was the receipt correct?
  Yes
• Overall Impressions - Additional Comments
• Didn't like the music