MDGH: Barcelos

• Name of Establishment
  Barcelos


• Location
  Accra Mall


• Type of Establishment
  Casual Eatery/ Patio Style
• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?3


• Was the restaurant clean and attractive inside?2


• Were there sufficient parking spaces available outside the restaurant?
  Not applicable
• Were you greeted upon entering the establishment?Not applicable


• How long after getting seated did it take for a waiter/server to attend to your table?0-3 minutes


• Did the waiter/waitress approach your table with the menu in hand?
  Not applicable


• Was the waiter knowledgeable about the menu?
  1


• Was the waiter/waitresses appearance appropriate for the establishment?
  3


• How long did it take for your food to arrive?
  5-10 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
  Not Applicable


• Were you satisfied with the temperature of your food upon arrival?
  Yes


• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
  No


• How would you rate the customer service you received?
  2


• How would you rate the menu selection?
  2
• How would you rate the food and plating?
  1


• How would you rate the establishment overall?3


• What was the approximate cost of your meal per head (EXCLUDING drinks)- Please include currency? 
  26


• Was the receipt correct?
  Yes
• Overall Impressions 
  Average service, especially for non-peak hours