MDGH: Polo Club

Pinterest

Name of Establishment
Polo Club

Location
Airport

Type of Establishment
Dine In Restaurant

Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?
4

Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?
5

Was the restaurant clean and attractive inside?
5

Were there sufficient parking spaces available outside the restaurant?
Yes

Were you greeted upon entering the establishment?
Yes

Was there a hostess/host/waiter/waitress to direct you to your table?
Yes 

How long after entering the establishment were you greeted/acknowledged by staff?
0-3 minutes

Did the waiter/waitress approach your table with the menu in hand?
Yes

Was the waiter knowledgeable about the menu?
4

Was the waiter/waitresses appearance appropriate for the establishment?
5

Did your food order arrive in a timely manner?
Yes

How long did it take for your food to arrive?
15-20 minutes

If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
Yes

Were you satisfied with the temperature of your food upon arrival?
Yes

Did your waiter/waitress check in during your meal to see if everything was satisfactory?
Yes

How would you rate the customer service you received?
4

How would you rate the menu selection?
4

How would you rate Plating/Presentation?
4

How would you rate the ambience?
4

How would you rate the food?
4

How would you rate the establishment overall?
5

What was the approximate cost of your meal per head (excluding drinks)?
90 - 105 GHS

Overall Impressions - Additional Comments
Enjoyed the food. Menu had a wide variety of food to pick from. Wine selection is also great. Service was good. Would recommend to friends and family.