MDGH: Coco Lounge

• Name of Establishment
  Coco Lounge 


• Location
  Airport City, Accra


• Type of Establishment
  Casual Eatery/ Patio Style


• Was the restaurant’s outside appearance attractive? Did the restaurant have curb appeal - Attractiveness of exterior of the property?
  4


• Did the outside appear to be clean – clear sidewalks, clean windows and doors etc.?
  4


• Was the restaurant clean and attractive inside?
  4


• Were there sufficient parking spaces available outside the restaurant?
  No


• Were you greeted upon entering the establishment?
  Yes


• Was there a hostess/host/waiter/waitress to direct you to your table?
  Yes 


• How long after entering the establishment were you greeted/acknowledged by staff?
  3-5 minutes


• Did the waiter/waitress approach your table with the menu in hand?
  Yes


• Was the waiter knowledgeable about the menu?
  2


• Was the waiter/waitresses appearance appropriate for the establishment?
  3


• Did your food order arrive in a timely manner?
  Yes


• How long did it take for your food to arrive?
  15-20 minutes


• If you dined with other people, did your food all arrive at the same time (within 5mins for everyone)?
  Yes


• Were you satisfied with the temperature of your food upon arrival?
  Yes


• Did your waiter/waitress check in during your meal to see if everything was satisfactory?
  No


• How would you rate the customer service you received?
  2


• How would you rate the menu selection?
  4


• How would you rate Plating/Presentation?
  3


• How would you rate the ambience?
  4


• How would you rate the food?
  3


• How would you rate the establishment overall?
  3


• What was the approximate cost of your meal per head (excluding drinks)?
  90 - 105 GHS


• Were you given a receipt?
  Yes


• Was your receipt hand-written or printed out?
  Printed Receipt


• Was the receipt correct?
  Yes


• Overall Impressions - Additional Comments
  Underwhelming.. standards has definitely gone low